Write Your Complaint

We value your feedback and are committed to providing professional, transparent, and reliable education consultancy services. If you have experienced any issue with our services, staff, application process, communication, or any other matter, please submit your complaint using this form. Please provide clear and accurate details so our team can review your concern and take appropriate action. All complaints will be handled professionally and, where appropriate, kept confidential. Our team will review your complaint and contact you regarding the next steps.

Full Name * This helps us personalize your consultation Email Address * We'll send your free consultation guide here Phone Number * Our counselor will call you within 24 hours Your preferred study destination * We'll match you with the best universities Your Message (Optional) The more details, the better we can help!

FM Consultants deals strictly with student applications. If anyone approaches you for any other matter, please contact us immediately.

FM does not accept university or college tuition fees in its accounts or in cash at any FM office.
FM only charges its own consultancy fee in the FM Account (Must ask for an FM receipt)
FM does not retain or accept original academic documents
FM does not retain original CNICs, identity documents, or passports.
FM does not accept cash for transferring university/college fees to institutional bank accounts.
FM doesn't help with bank statements or financial documents.
FM does not guarantee visa approval. Visa decisions are made solely by the relevant immigration authorities.
FM does not offer or process visa applications on a guaranteed or “done basis.”

Handling and Resolution Procedure of Compliant

1 University Fee refund is direct paid to University and returned by University to Student Direct Account - Take 6 to 8 Weeks.
2 Acknowledge receipt of the complaint via a telephonic call Within 1 working days
3 Assign the complaint to the relevant officer or Branch Manager Immediately
4 Investigate and gather facts Within 2–3 working days
5 Provide a written response or a meeting with the outcome Within 5 working days
6 Allow appeal or escalation to the Managing Director (if unresolved) Within 5 days of the initial outcome

Prefer to Connect Directly?

Phone: 0321-8453460

Email: info@fmglobaledu.com

WhatsApp: Chat with us

Available: Monday-Friday, 9 AM - 6 PM

Student Complaint Management Policy

Policy Statement:

FM Consultants is committed to providing high-quality services to all students. We value student feedback and recognize that, occasionally, concerns or complaints may arise. This policy outlines our process for managing student complaints in a fair, confidential, and timely manner.

Scope:

This policy applies to all students and applicants who engage with FM Consultants Pakistan in relation to educational counselling, application processing, Visa Guidance and related services.

Objectives:

- To provide a clear and transparent process for lodging and resolving complaints
- To ensure complaints are handled professionally and confidentially
- To use complaint feedback to improve services

Definition of a Complaint:

A complaint is defined as any expression of dissatisfaction by a student or applicant regarding the services provided by the agency and its staff.

Complaint Submission Process

Students may lodge complaints via any of the following methods:

- Email: fm@fm.com.pk, fm@fmglobaledu.com
- Hotline Phone: Usman Majid, Mobile No 03218453460
- In Person : Office No 5L, 2nd Floor, Commercial Area H Market DHA Phase 1 Lahore Pakistan.

Complaints should include:

- Full name and contact information of the student including Student Id if provided
- Details of the complaint (including dates, staff involved, and a clear description)
- Any relevant supporting documents

Handling and Resolution Procedure:

Step	Action	Timeline
1	Acknowledge receipt of the complaint via a telephonic call	Within 1 working days
2	Assign the complaint to the relevant officer or Branch Manager	Immediately
3	Investigate and gather facts	Within 2–3 working days
4	Provide a written response or a meeting with the outcome	Within 5 working days
5	Allow appeal or escalation to the Managing Director (if unresolved)	Within 5 days of the initial outcome

Confidentiality and Record Keeping

All complaints are handled with strict confidentiality. Complaint records are securely stored and retained for a minimum of 5 years for compliance and quality improvement purposes.

Appeals and Escalation

If a student is not satisfied with the outcome, they may escalate the complaint to:
- Managing Director: Abdul Majid : info@fm.com.pk
- If still unresolved, external escalation to the relevant education provider or ombudsman may be advised.

Continuous Improvement

Complaint trends are reviewed periodically by management. Feedback is used to:
- Improve internal processes
- Retrain staff or sub-agents as needed
- Strengthen student service delivery

Contact Information

Student Complaints Officer :
Direct to Director
Usman Majid
Director
Email: fm@fm.com.pk, fm@fmglobaledu.com
Hotline: 00923218453460
Address: 5L 2nd Floor Commercial Area H Market DHA Phase 1 Lahore Pakistan

Effective Date: June 14, 2006
Policy Reviewed: 1st Jan, 2026
Next Policy Review Due: 1st Jan, 2027

Testimonials

Don’t take our word for it, listen to what our customers have to say.

"Excellent services provider. I’m 100% satisfied & recommend everyone to require their service. Got the visa due to Usman Majid within five days time. Highly recommended 👍🏻"

Irfan Riaz

"I highly recommend FM consultants if you’re interested in applying for any higher degree course. I personally have recently applied for MS program in UK and got my visa within a week after applying. Mr Kashif have guided me throughly with the whole process. The best thing about him is that he’s almost available whenever you’re in need of him"

Shabbir Khan

"FM consultants happen to be the most trustworthy, professional and helpful people in business. I met Usman few months ago and I never found him extending tall claims. To be honest, I had initially doubted their capacity. However, after few months of relationship with FM consultant also exploring other avenues, I can safely state that these guys are one of the most proficient and sincere people that an aspirant can find. In my case they went out of the way in helping me out and supported me from application submission up to even my departure and also during my stay abroad. To sum up, I would say that I have developed a family kind of relationship with FM consultants and I strongly recommend Usman and his team to all the aspirant searching for Honest, professional and altruistic counselors."

Ali Zaidi

"It isn't easy to trust any education consultant nowadays. But I am glad, I found FM consultants. Usman Majid is the best education consultant in the whole country, of Pakistan, He advises you like a brother and friend. At the same time, he has up-to-date knowledge about foreign education and Visa policies. I wish I could rate him more than 5 stars"

Shahzad Ahmad Qureshi

"Mr Kashif has dealt with me for the past 5 years on behalf of FM Consultants and has always provided incredible support and thorough professional services throughout this period. Highly recommended to any aspiring student looking for foreign options."

Ahmad Jabbar

"This is a serious reminder for you guys to always opt for FM Consultants when going for visa processing. I am flying to Glasgow for MSc in war studies quite soon In Sha Allah with the assistance of FM Consultants. I also secured a scholarship worth 10,000 GBP at the University of Glasgow, which I would say would have been impossible without FM Consultants' help. My immediate advisor, Mr. Aqib, is the best guy in business and has inspired me to achieve a combo of professionalism and sincerity in helping out others going through the tiresome and often discouraging visa process. The best thing I can do for anyone planning a visa, is recommend the FM Consultants!! Very professional, experienced, assistive and they've guided me for as long and as far as was required."

Marwa Saleem

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